1. Introduction and Acceptance
Welcome to TRACKT, a behavioral wellness support platform developed and operated by Glianomics Pvt Ltd, a company incorporated under the Companies Act 2013, Corporate Identification Number (CIN): U62013KL2025PTC093843, with its registered office at GLIANOMICS PRIVATE LIMITED 21/1306 (2), SOMAN NAGAR, Karamana, Thiruvananthapuram-695002, Kerala, India ("Glianomics", "we", "us", "our").
By downloading, installing, accessing, or using the TRACKT application or any associated services ("Service"), you ("User", "you") agree to be legally bound by these Terms of Use ("Terms"). If you do not agree to these Terms, do not use the Service.
These Terms, together with our Privacy Policy, Data Retention & Erasure Policy, Cookie Policy, and Grievance Redressal Mechanism, constitute the complete legal agreement between you and Glianomics governing your use of the Service.
2. Definitions
- "Service" means the TRACKT application, platform, AI systems, features, content, and associated services.
- "User Content" means any data, inputs, or information you provide to the Service.
- "AI Outputs" means behavioral nudges, insights, Wellness scores, and recommendations generated by TRACKT's AI systems.
- "Sensitive Data" means health-related information, medication data, biometric inputs, and behavioral data you provide or that is derived from your use of the Service.
- "GLP-1 Therapy" means glucagon-like peptide-1 receptor agonist medications used for diabetes and metabolic health management.
3. Eligibility
3.1 Minimum Age
The Service is intended solely for individuals who are 18 years of age or older. By accepting these Terms, you represent and warrant that you are at least 18 years of age.
3.2 Age Verification Mechanism
At account registration, you must provide your date of birth. The Service calculates your age from this input and will not complete registration if the calculated age is below 18. By submitting your date of birth you represent and warrant that the information is true and accurate. Providing false date-of-birth information is a breach of these Terms and may result in account suspension under §15.2. Glianomics relies on the date of birth you provide as a material representation at registration.
3.3 Underage Users
If Glianomics discovers or reasonably suspects that a registered user is under 18 years of age, Glianomics reserves the right to immediately suspend and terminate that account and delete all associated personal data without undue delay upon discovery, in accordance with the Digital Personal Data Protection Act 2023 ("DPDP Act") §9 and DPDP Rules 2025.
3.4 Capacity
You further represent that you have the legal capacity to enter into a binding agreement and are not prohibited from accessing the Service under the laws of any applicable jurisdiction.
4. Medical and Health Disclaimer
4.1 Not a Medical Device
TRACKT is a behavioral wellness support platform. It is not a medical device, is not regulated as a medical device under the Medical Devices Rules 2017 (India) or any equivalent regulation, and has not been cleared or approved by any health authority for clinical, diagnostic, or therapeutic use.
4.2 Not a Substitute for Professional Medical Advice
Nothing in the Service, including AI Outputs, nudges, Wellness Scores, medication reminders, or behavioral insights, constitutes or is intended to constitute medical advice, clinical guidance, diagnosis, prognosis, or treatment. You should always seek the advice of a qualified healthcare professional before making any decisions regarding your health, medication, or treatment.
4.3 No Doctor-Patient Relationship
Use of the Service does not create a doctor-patient relationship, therapist-client relationship, or any other professional healthcare relationship between you and Glianomics, its employees, or its AI systems.
4.4 AI-Generated Outputs are Non-Prescriptive
Behavioral nudges, Wellness Scores, habit insights, and medication reminders generated by TRACKT's AI systems are informational in nature and are calibrated based on your interaction patterns with the Service. They do not constitute clinical recommendations and must not be relied upon as a substitute for professional healthcare guidance.
4.5 Emergency Situations
TRACKT is not designed for use in medical emergencies. If you are experiencing a medical emergency, contact emergency services (India: 112) or your nearest healthcare facility immediately. Do not rely on TRACKT in any life-threatening situation.
5. Account Registration and Security
5.1 You must register for an account to access the Service. You agree to provide accurate, current, and complete information during registration.
5.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
5.3 You must notify Glianomics immediately at grievance@glianomics.com if you suspect any unauthorized use of your account.
5.4 Glianomics reserves the right to suspend or terminate accounts that violate these Terms or are found to involve fraudulent activity.
6. Subscription, Billing and Cancellation
6.1 Subscription Tiers. TRACKT may offer free and paid subscription plans. Details of available plans, pricing, and features are published within the application.
6.2 Auto-Renewal. PAID SUBSCRIPTIONS AUTO-RENEW AUTOMATICALLY AT THE END OF EACH BILLING PERIOD UNLESS CANCELLED BEFORE THE RENEWAL DATE. By subscribing to a paid plan, you authorise Glianomics to charge your payment method on a recurring basis.
6.3 Cancellation. You may cancel your subscription at any time through: (a) the in-app subscription management settings; (b) your App Store (Apple App Store for iOS / Google Play Store for Android) subscription management; or (c) by contacting support@glianomics.com. Cancellation must be completed at least 24 hours before the renewal date to avoid the next billing cycle charge.
6.4 Refunds. Refund requests are evaluated in accordance with applicable consumer protection laws and the refund policies of the relevant payment platform. For subscriptions purchased through Apple App Store or Google Play Store, refund requests must be submitted directly to the relevant platform in accordance with their policies, as Glianomics does not control billing transactions processed by those platforms. Where Glianomics has discretion to consider a refund outside platform processes, requests should be submitted promptly to support@glianomics.com with details of the billing concern. Glianomics will evaluate such requests on a case-by-case basis. Refunds are not available for partial subscription periods except where required by applicable law.
6.5 Price Changes. Glianomics will provide at least 30 days' advance notice of any price increase before the change takes effect, via email to your registered address and in-app notification.
6.6 Free Trial. Where a free trial is offered, your payment method will be charged at the end of the trial period unless you cancel before the trial expires.
6.7 Payment Processing. In-app subscription payments are currently processed through Apple App Store (iOS) and Google Play Store (Android), and any other payment platforms we may make available from time to time. Glianomics does not directly collect, access, or store your payment card details. The billing relationship for in-app purchases is governed by the terms of the relevant payment platform. For billing disputes relating to in-app purchases, please contact the relevant platform's support in the first instance.
7. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose.
- Attempt to gain unauthorized access to any part of the Service or its infrastructure.
- Upload or transmit malicious code, viruses, or harmful content.
- Misrepresent your identity or health information in a manner likely to cause harm to yourself or others.
- Use the Service to provide advice to third parties as though it were professional medical guidance.
- Input, upload or transmit personal data of any other individual without that individual's explicit knowledge and consent; you are solely responsible for any personal data of third parties that you voluntarily provide through the Service.
- Reverse engineer, decompile, or disassemble any component of the Service.
- Use automated tools to scrape, extract, or harvest data from the Service.
8. Intellectual Property and User Data
8.1 Glianomics IP. All intellectual property in the Service, including software, AI systems, algorithms, brand elements, and content created by Glianomics, is owned by or licensed to Glianomics. No licence to this IP is granted to you beyond what is necessary to use the Service.
8.2 User Ownership. You retain full ownership of all personal data and User Content you provide to the Service.
8.3 Licence Granted to Glianomics. By using the Service, you grant Glianomics a limited, non-exclusive, revocable, royalty-free licence to process your data solely for the purpose of providing the features of the Service to you.
8.4 Personalization — Not AI Training. Your interaction patterns with TRACKT, including response timing, feature usage, and preference signals, are used to calibrate the behavioral nudges and suggestions you receive. This calibration occurs in real time within your individual profile. Your personal data is not used to train machine learning models that are shared across users. Aggregate, de-identified data may be used for system improvement under the separate consent mechanism described in the Privacy Policy.
8.5 Feedback. Any feedback, suggestions, or ideas you submit to Glianomics may be used by Glianomics without obligation to you, provided that your personal data is not associated with any such feedback.
9. Third-Party Integrations
9.1 TRACKT may integrate with third-party health platforms and wearable devices including Apple Health, Google Health, Samsung Health, and connected wearable devices ("Third-Party Integrations").
9.2 Data received through Third-Party Integrations is governed by the respective third party's terms of service and privacy policy in addition to these Terms. You must review and accept those terms independently.
9.3 Glianomics does not warrant the accuracy, completeness, or timeliness of data received from Third-Party Integrations. AI Outputs generated using data from Third-Party Integrations may be affected by inaccuracies in that data. Glianomics is not responsible for errors in AI Outputs that result from inaccurate third-party data.
9.4 You are responsible for managing your permissions and settings within Third-Party Integrations through your device settings.
9.5 Data Flow. Where you connect or grant the Service access to a third-party application or device, data may flow in both directions: from that service to TRACKT (for example, activity, sleep or health metrics you have authorised the Service to read) and from TRACKT to that service (for example, health goals or wellness programme status, where such sharing is enabled by you in settings). You may manage or revoke these connections at any time from within the Service settings. Third-party services are governed by their own terms and privacy policies.
10. GLP-1 Therapy and Medication Reminders
10.1 TRACKT includes features designed to support users undergoing GLP-1 therapy, including medication reminders and behavioral tracking tools.
10.2 Medication reminders provided by TRACKT are based on schedules you configure and are intended as a convenience tool only. They do not constitute medical prescriptions, clinical guidance, or dosage recommendations. Always follow the instructions of your prescribing physician.
10.3 TRACKT does not have access to your actual prescription records unless you manually input this information. Glianomics is not responsible for missed doses, incorrect schedules, or adverse effects arising from reliance on TRACKT's medication reminder feature.
10.4 GLP-1 medications are classified as prescription drugs under applicable Indian and international drug laws. TRACKT does not assist in procuring, prescribing, or dispensing any medication.
11. Privacy and Data Protection
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy describes how we collect, use, store, and protect your personal data, including Sensitive Data. Please read it carefully before using the Service.
12. Limitation of Liability
12.1 Exclusion of Indirect Losses. To the maximum extent permitted by applicable law, Glianomics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, loss of revenue, or loss of goodwill, arising out of or in connection with your use of the Service.
12.2 Liability Cap. Glianomics' total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed:
- (a) For paid subscribers: the total fees paid by you to Glianomics in the 12 months preceding the claim, or if less than 12 months, the total fees actually paid — whichever is greater, and in no case less than the fee for one full billing period; or
- (b) Free-tier users: ₹1,000 (or the equivalent in the user’s local currency at the prevailing rate at the date of the claim).
12.3 Carve-Outs. The liability cap in §12.2 does not apply to: (a) fraud or fraudulent misrepresentation by Glianomics; (b) gross negligence or wilful misconduct by Glianomics; (c) death or personal injury caused directly by Glianomics' actions; or (d) any liability that cannot be excluded or limited under applicable law.
12.4 Consumer Rights. Nothing in these Terms limits rights available to you under the Consumer Protection Act 2019 or any other applicable consumer protection legislation.
13. Indemnification
13.1 User Indemnity. You agree to indemnify and hold harmless Glianomics, its directors, employees, and agents from any claims, losses, damages, or expenses, including reasonable legal fees, arising out of: (a) your breach of these Terms; (b) your violation of any applicable law; or (c) any false representation you make to Glianomics.
13.2 Glianomics Indemnity. Glianomics agrees to indemnify and hold harmless you from any claims arising directly from Glianomics' gross negligence or wilful misconduct in delivering the Service.
14. Changes to These Terms
14.1 Non-Material Changes. For non-material changes, such as formatting updates or contact detail corrections, Glianomics will update the "Effective Date" above and publish the revised Terms within the application. Continued use of the Service after such changes constitutes acceptance.
14.2 Material Changes. For material changes, including changes to data processing scope, liability provisions, dispute resolution, or user rights, Glianomics will: (a) provide at least 30 days' advance notice via email to your registered address and in-app notification; (b) require your affirmative re-acceptance of the revised Terms before the new Terms take effect; and (c) if you do not accept the revised Terms, you may terminate your account and request deletion of your data under our Privacy Policy.
15. Term and Termination
15.1 These Terms remain in effect for as long as you use the Service.
15.2 Glianomics may suspend or terminate your access to the Service immediately if you breach these Terms, engage in fraudulent activity, or if required to do so by law.
15.3 You may terminate your account at any time through the in-app account settings or by contacting support@glianomics.com.
15.4 Upon termination, your licence to use the Service ends. Glianomics will handle your personal data on termination in accordance with the Privacy Policy and Data Retention & Erasure Policy.
16. Force Majeure
Glianomics shall not be liable for any failure or delay in performance of its obligations under these Terms caused by circumstances beyond its reasonable control, including but not limited to: acts of government (including orders of the Data Protection Board, IT Ministry directions, or court orders), pandemic or public health emergencies, natural disasters, cyberattacks, third-party infrastructure failures (including cloud provider outages), or industrial action.
During any force majeure event, Glianomics will: (a) notify users without undue delay of a material service disruption; (b) use reasonable endeavours to restore the Service as soon as practicable; and (c) continue to protect your personal data in accordance with the Privacy Policy regardless of service availability.
17. Dispute Resolution
17.1 Tier 1 — Grievance Officer. Before initiating any legal proceedings, you must first submit your complaint to the Glianomics Grievance Officer in accordance with our Grievance Redressal Mechanism. The Grievance Officer will acknowledge your complaint without undue delay and endeavour to resolve it within 15 days.
17.2 Tier 2 — Mediation. If the Tier 1 process does not resolve your dispute within 30 days, both parties agree to attempt resolution through mediation under the Mediation Act 2023 (India) before initiating litigation or arbitration.
17.3 Courts. Any dispute arising out of or in connection with these Terms that cannot be resolved through the mechanisms in §17.1 or §17.2 shall be subject to the exclusive jurisdiction of the competent civil courts in Thiruvananthapuram, Kerala, India. You and Glianomics each irrevocably submit to the personal jurisdiction of such courts for this purpose. Nothing in this clause limits the right of a consumer to approach a Consumer Disputes Redressal Commission under the Consumer Protection Act 2019.
17.4 Consumer Rights Preserved. Nothing in this clause prevents you from approaching the Consumer Disputes Redressal Commission under the Consumer Protection Act 2019, or any other statutory forum available to you under applicable law.
17.5 EU/EEA Users. Users in the EU/EEA retain the right to lodge a complaint with their national data protection supervisory authority under GDPR Article 77 in respect of data protection matters.
18. Governing Law and Jurisdiction
These Terms are governed by and shall be construed in accordance with the laws of India. Subject to the dispute resolution process in §17, the courts of Thiruvananthapuram, Kerala, India shall have exclusive jurisdiction over all disputes not resolved through the §17 dispute resolution process.
19. General Provisions
19.1 Assignment. Glianomics may assign these Terms and its rights and obligations hereunder in connection with a merger, acquisition, or sale of assets, without your prior consent. Glianomics will notify you within 30 days of any such assignment that materially changes the identity of the data controller. If the assignee's privacy practices are materially less protective than those set out herein, you may terminate your account and request data deletion within 60 days of that notice. You may not assign your rights under these Terms without Glianomics' prior written consent.
19.2 Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. The validity, legality, and enforceability of the remaining provisions shall not be affected.
19.3 Entire Agreement. These Terms, together with the Privacy Policy, Data Retention & Erasure Policy, Cookie Policy, and Grievance Redressal Mechanism, constitute the entire agreement between you and Glianomics regarding the Service and supersede all prior agreements or understandings.
19.4 Waiver. Failure by Glianomics to enforce any provision of these Terms shall not constitute a waiver of its rights to enforce that provision in the future.
20. Survival
The following sections shall survive termination of these Terms for any reason: §4 (Medical and Health Disclaimer), §8 (Intellectual Property and User Data), §9 (Third-Party Integrations), §11 (Privacy and Data Protection), §12 (Limitation of Liability), §13 (Indemnification), §17 (Dispute Resolution), §18 (Governing Law and Jurisdiction), and §19 (General Provisions).
21. Contact and Grievance Officer
For questions about these Terms or to raise a grievance:
Grievance Officer: Bishnu Ravi Kesavan
Entity: Glianomics Pvt Ltd
Address: 21/1306 (2), SOMAN NAGAR, Karamana, Thiruvananthapuram-695002, Kerala, India
Email: grievance@glianomics.com
Support: support@glianomics.com
Available: Monday–Friday, 10:00 AM – 6:00 PM IST
Appendix A: Positioning Statement
TRACKT operates as a behavioral wellness support system. All AI Outputs and insights are informational in nature, not medical advice, and do not replace professional healthcare consultation. Users remain responsible for their own health decisions.